Privacy Policy

1. General

This Privacy Policy is effective upon sign up for new users (Creators), or on most recent visit to our sites (Visitors/Respondents). This Privacy Policy applies to all the services, products, apps and websites offered by TransFunnel Consulting Private Limited, hereby referred to as TransFunnel, except where otherwise noted. We refer to those services, products, websites and apps collectively as the “services” in this policy. Protecting your private information is our priority. For the purposes of this Privacy Policy, unless otherwise noted, all references to TransFunnel include website, TransFunnel mobile apps, and future apps and sites. By using the TransFunnel site, apps, or services, you consent to the data practices described in this Privacy Policy.

References to "data" in this Privacy Policy will refer to whatever data you use our services to collect, whether it be survey or questionnaire responses, data collected in a form or application, or data inserted on a site hosted by us – it’s all your data! Reference to personal information or just information, means information about you personally that we collect or for which we act as custodian.

We refer to “you” a lot in this Privacy Policy. To better understand what information is most relevant to you, see the following useful definitions.

Creators: You hold an account within a SurveyMonkey service and you either directly create surveys, forms, applications, or questionnaires or you are collaborating on, commenting on, or reviewing surveys, forms, applications, or questionnaires within an account.

Respondents: You have received a survey, form, application, or questionnaire powered by a TransFunnel service.

Visitors: You are just visiting one of our websites because you are curious, or you have heard about us from our marketing and sales channels!

2. Information we collect through our website and apps
  • Registration information:
  • You need a TransFunnel account before you can use TransFunnel services. When you register for an account, we collect your name, company name, phone number, email address and password.

  • Contact Information:
  • You might provide us with your contact information, whether through use of our services, a form on our website, an interaction with our sales or support team, or a response to one of TransFunnel own surveys.

  • Usage information:
  • We collect usage information about you whenever you interact with our app, websites and services. This includes which webpages you visit, what you click on and when you perform those actions.

  • Device and browser data:
  • We collect information from the device and application you use to access our services. Device data mainly means your device type, operating system version, IP address, system information, and browser application.

  • Information from page tags:
  • We use third party tracking services that employ cookies and page tags to collect data about visitors to our websites. This data includes usage and user statistics. We or third party data and advertising platforms that we work with may use or combine multiple technologies, such as cookies, page tags, mobile identifiers and IP addresses to infer users’ common identities across different services and multiple devices such as tablets, browsers, and mobile phones. We may do so, for instance, to tailor ads to users, to enable us to determine the success of our advertising campaigns and to improve upon them. These third party data and advertising platforms may sometimes use data that we provide to them in order to improve their technologies and their ability to match common devices to users.

  • Log Data:
  • Like most websites, our servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, ISP, including originating IP addresses, the pages viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.

  • Referral information:
  • If you arrive at the TransFunnel website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.

  • Information from third parties:
  • We collect your personal information or data from third parties if you give permission to those third parties to share your information with us or where you have made that information publicly available online.

3. Billing information.

If you make a payment to TransFunnel, we require you to provide your billing details, a name, address, email address and financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date or a bank account number).

4. Refund policy

TransFunnel shall not provide refunds for subscription to a plan which is paid. However, a subscription may be cancelled at any time. Subscriptions that are cancelled before the next billing period will not be provided a refund for the current billing period. Subscription cancellations will take effect immediately and may result in a loss of data and/or services related to the cancelled subscription.

5. Account settings.

You can set various preferences and personal details on pages like your account settings page. For example, your default language, time zone and communication preferences (e.g. opting in or out of receiving marketing communications from TransFunnel). We process other aspects of your account information (like the personal information you provide about your job, your job title, and your marketing preferences) as well as information obtained from public sources, for legitimate interests like providing you with a personalized experience and relevant and useful marketing information as well as to make other product, feature and service recommendations to you and your organization to optimize the use of the services we offer.

  • a. Information collected about you as a Respondent:
  • The response collected by the Creator/user is solely the responsibility of the Creator/user. TransFunnel stores the survey data (questionnaire and responses) for the Creator/user and provide analysis tools for them to use with respect to this data. We do collect geographical locations of the respondent. We do collect log data (a timestamp) for when the survey response was delivered.

  • b. We use the information about you as a Respondent:
  • In order to provide our services to the TransFunnel Creator/user, we store the responses that are collected on our platform and on our servers. TransFunnel does not use any of the collected information about the you for its own purposes.

  • d. However, we use the log data for the following reasons:
    • To monitor abuse and troubleshoot
    • To track behaviour at the aggregate/anonymous level to identify and understand
    • Trends in the various interactions with our services
    • To fix bugs and troubleshoot product functionality
6. Legal uses.

To respond to legal requests or prevent fraud, we may need to use and disclose information or data we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

7. In relation to Survey

If you use our survey tool, depending on the package you are on and the settings you have selected, your respondents may reach the standard TransFunnel end page on completion of a survey. The end page is part of the TransFunnel website. We may include our own TransFunnel Research surveys and polling on this end page. These surveys are optional for any of your respondent to take or skip.

8. Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at

Changes in this privacy statement

we are constantly improving our services and expanding our business, If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage prior to the change becoming effective.

10. Contact Information

TransFunnel welcomes your questions or comments regarding this Statement of Privacy. Please contact TransFunnel at: